Internal translator assessment
As a translation service provider, our aim is to be able to meet all of our clients’ needs, whatever the field of expertise and language combinations involved. In order to ensure this versatility, we rely on a network of more than 1700 translators who only translate into their mother tongue and who are internally assessed for each language and field in which they are proficient. This diligence has earned us ISO 9001 quality certification.
ISO 9001 is a standard that aims to ensure the consistency and quality of services provided to clients. This standard is based on a number of quality management principles, including :
- customer satisfaction ;
- process effectiveness and robustness, from receipt of client requests to delivery of translations ;
- continuous improvement ;